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The Basics

Why should I use kyoku?

  • why plant-based ingredients?

    Health and wellness communities agree that diets emphasizing whole food ingredients are superior for overall wellness. Superfoods are nutritionally dense and laden with naturally occurring antioxidants and micronutrients. Our natural ingredients are pure and don’t contain additives, colorants, or any nasties — nothing you can’t pronounce.

    We know the farmers who source our ingredients and where they come from. Our natural ingredients are pure and don’t contain additives, colorants, or any nasties — nothing you can’t pronounce. Our shakes are simple, effective, and backed by research. We care about what we put in our bodies and believe a healthy outside starts on the inside.

  • why personalized active nutrition?

    Your body type, riding style, and cycling goals are unique to you. Through the right combination of plant-based superfoods with nutritional properties tailored to you, recovering faster helps you save your workout and perform better the next day.

    Whether you are a 30-year-old track racer who's looking to optimize sprinting workouts or a 55-year-old who's looking to manage weight to become a better climber, kyoku has you covered.

  • what is kyoku?

    At kyoku, we’re on a mission to empower every individual to achieve his or her cycling goals through recovery-oriented nutrition. We believe uniqueness is a fundamental characteristic of the human condition — and that your body type, riding style, and cycling goals are all personal to you. Kyoku creates post-ride shakes that satisfy your one-of-a-kind active nutrition requirements through a specific combination of plant-based superfoods. It enables you to properly recovery, replenish energy stores, reduce inflammation, repair damaged tissues, and perform better the next day.

How does kyoku work?

  • how does your pricing work?

    Our pricing is simple & transparent — choose between 10, 14, 20, or 25 servings per month, sent right to your doorstep for $7 a serving. Since we designed our shakes to be consumed post-ride and personalized them to each user's unique requirements, we decided against discounted pricing as the quantity increases because we don’t want to discriminate against our less active customers.

  • how many post-ride shakes do i receive?

    At Kyoku, we’re committed to helping you achieve your cycling goals, whether they are big or small. For your first month's subscription, we automatically send you 14 post-ride shakes after your free week trial ends.

    However, we understand different customers have different training schedules. If you ride every day, then a 25 pack is perfect for you. Just starting to workout? Grab a 10 pack to kickstart your journey. You’re always in the process of becoming - we’re just here to help you get there. To change how many post-ride shakes you receive, choose your desired amount directly through your account page on our website or email us at support@kyoku.com

  • how do i get started?

    Getting started is simple. Start by taking a short quiz that will determine what plant-based ingredients we will include in your post-ride recovery shake. It will provide optimal recovery results based on your body type and fitness goals. In just a few minutes, we will provide your results from a series of basic questions about your body type, riding style, cycling goals, and dietary requirements. 

    You are unique, and so are your body’s post-ride nutrition requirements. We personalize a unique shake of plant-based superfoods to replenish your body based on your body type, riding style, and cycling goals.

  • is my personal information shared when i take your quiz?

    We take your privacy seriously and never sell or share your information. Furthermore, all of your data is stored anonymously in our highly secured database.

  • how long before i start to see results?

    Proper recovery allows your body to replenish energy stores, reduce inflammation, repair damaged tissues, and perform better the next day.

    Over the long term, customers mention an increase in recovery, and therefore daily performance, has resulted in more efficiency as it relates to reaching his or her cycling goals.

  • how do you suggest using my post-ride shakes?

    For optimal results, we recommend you consume your personalized post-rides shake within 30 minutes of riding. According to leading doctors, dietitians, and personal trainers, what you consume within 30 minutes of a ride matters. Proper recovery allows your body to replenish energy stores, reduce inflammation, repair damaged tissues, and perform better the next day.

    For the best results, we recommend you blend your post-ride shake with 16 oz of water or your favorite plant-based milk!

Your plan

Shipping

  • where do you currently ship?

    We're happy to offer free shipping on monthly subscription orders with FedEx Ground (3-5 business days). We ship to all 50 states in America - that includes you Alaska and Hawaii residents!

    Currently, we do not ship internationally, but we will announce when we do!

  • do you offer expedited shipping?

    At this time, we only offer FedEx Ground (3-5 business days) — when it's time to get your next order, we'll ship in advance so you don't run out of your post-ride shakes!

  • can i track my order status?

    Absolutely! Once an order is placed, we will send you a confirmation email. Tracking information will be available once your order has shipped — usually within 1-3 business days.

    If you experience any issues with your tracking code, send us an email at support@kyoku.com. 

  • do you ship to P.O. boxes / APO boxes?

    At this time, we only ship to residential addresses within the U.S. via FedEx Ground (3-5 business days). Shipping for monthly subscriptions is free!

  • what happens if my shipment is lost?

    If your shipment is lost, simply email our Customer Experience Team at support@kyoku.com and we'll track it down or send out a replacement as soon as possible!

  • my package shows delivered but i didn't receive it. what do i do?

    Please contact our Customer Experience Team at support@kyoku.com, and they will help solve your issue!

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Billing

  • what forms of payment do you accept?

    We accept all major credit or debit cards, Apple Pay, and PayPal!

  • when will i be billed each month?

    Following your free trial period of 10 days, you will be billed every 30 days after the trial period has ended.

    If you pause your subscription, your new billing date will be on the date you reactivated your subscription and then every 30 days from there.

  • when will i receive my refills each month?

    You will receive your refills once every 30 days from the date your free week trial ends.

    At kyoku, minimizing our carbon footprint means a lot to us. It guides every decision we make from sourcing our plant-based ingredients to our packaging materials. Instead of shipping you a new plastic tub each month which ultimately ends up in the trash can, we’ve decided to do more with less by providing you with a reusable tin to store your post-workout shakes. Therefore, we kindly ask you keep your tin as future shipments will only contain your recyclable kyoku single-serve packets to refill your tin.

    If your tin becomes dented or damaged, shoot us an email at support@kyoku.com and we’ll ship a new one right away!

     

Manage my subscription

  • how does the free trial work?

    We understand that ordering a personalized post-ride shake is exciting and you're anxious to try it for yourself! That's why we offer a free week trial that includes 3 packs of your personalized recovery shakes - simply pay $4.95 for shipping and you'll receive your order in about 3-5 business days. 

    The trial will automatically convert into a subscription after 10 days from placing the order, at which point you will be automatically converted into a monthly subscription.

    Please keep in mind that you must cancel before your subscription begins as all Kyoku shakes are custom made and we cannot take them back once they have been paid for.

    Subscriptions can be canceled through your account portal on our website once it has been activated through the activation link emailed to you or by emailing our Customer Experience Team at support@kyoku.com.

  • how does my subscription work?

    Our subscription is simple and transparent — just like your post-ride shakes! Once you take the quiz, review your results, and begin your free week trial, it will be shipped within 1-3 business days after placing your order, so you can spend less time waiting and more time living out your cycling goals. After your first month's subscription arrives at your door, you will receive refill packets every 30 days. You're never locked into a contract and you can always pause your subscription when you need to through your profile on our website. If you have a unique situation, give our Customer Experience Team a shout and they can help you with the best option available to you at support@kyoku.com. In your profile on our website, you can change your payment method, change your shipping address, and billing information.

  • do i have to subscribe?

    Kyoku only offers a subscription option as we believe fitness is a lifestyle decision and not a one-time endeavor. However, you're never stuck in a contract with Kyoku (we make it easy to cancel at any time)!

    To help our customers decide whether or not a Kyoku subscription is right for them, we've created a free week trial which includes 3 post-ride recovery shakes (all you have to do is pay $4.95 for shipping & handling). If you're not a fan just log into your account and click cancel.

  • when will i receive my refill packets after starting a subscription?

    You will receive your refill packets once every 30 days from the date you receive your first month's subscription!

    If you need to cancel or pause at any time, please email us at support@kyoku.com before your next month order has been shipped; alternatively, you can control this in your account portal on our website once you've activated your account through the link emailed to you upon beginning your free week trial.

  • can i change the quantity of post-ride shakes i receive each month?

    We make it super easy to order more post-ride shakes! Just shoot our Customer Experience Team an email at support@kyoku.com and we will an updated processed for you. If you need to decrease the quantity you receive, that's okay too — nobody likes too much product! You can edit your monthly subscription in your account at any time, but keep in mind that if your order has already been processed and shipped, the change won't take effect until the next month.

  • can i pause my subscription at any time?

    Absolutely! To pause your subscription — shoot us an email to support@kyoku.com. If you're tech-savvy just log into your account and click on "Subscription" to choose how long you would like to pause.

Our Products

Product

  • how do i know my shake is healthy?

    We specifically worked with industry-leading doctors, nutritionists, and our scientific advisory board to know what combination of plant-based ingredients to use and at what quantities based on your body type, riding style, and cycling goals for optimal results. Along the way, we kept every aspect of your health in mind by optimizing our shakes for health-span & longevity, to be anti-inflammatory, non-allergenic, and autoimmune friendly.

  • can i make any custom additions or subtractions to my shake?

    We trust our industry-leading doctors, nutritionists, and scientific advisory board on which ingredients to use and at what quantity based on your body type, riding style and cycling goals for optimal recovery and performance results. For now, we don't allow for any substitutions of ingredients to make sure you are reaching your cycling goals!

  • can we increase the amount of protein in my post-ride shake?

    At this time, we have decided to trust the advice of our industry-leading doctors, nutritionists, and scientific advisory board and keep the recommended amount of plant-based protein in your post-ride shake.

  • do you only offer organic cocoa as a flavor?

    Yes — At this time we only offer organic cocoa, but we have more flavor options in the works. We always want to hear feedback and suggestions so shoot them over to hello@kyoku.com!

  • is my post-ride shake Halal?

    According to Halal standards, all vegetable ingredients (except those that cause intoxication) are acceptable. Since kyoku only uses plant-based superfood ingredients, you'll only find yourself feeling recharged and ready to tackle your next workout. Never intoxicated and never slowing down!

  • is my post-ride shake Kosher?

    Our personalized post-ride shakes are Kosher friendly, we are just not Kosher Certified at this time. However, we're working on it!

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Ingredients

  • how much sugar is in my post-ride shake?

    Kyoku ensures that our post-ride shakes are clean, simple, and pure. Many customers are concerned about how much sugar content is in their post-ride shake and for good reason. We don't want to hide anything from you and we're proud to say that while each post-ride shake varies due to being personalized, all of our shakes contain anywhere between 0-2 grams of natural sugars. We do not add sugar to any of our post-ride shakes.

    For added sweetness, we use Monk Fruit and Stevia, plant-based, low-calorie sweeteners that do not spike blood sugar levels like raw sugar or artificial sweeteners.

  • what if i have a nut allergy?

    None of our post-ride shakes contain any nut-based ingredients, specifically tree nuts. We do use superfood seeds such as Hemp Seeds and Chia Seeds, but allergies to these kinds of seeds are fairly rare. With that said, we always suggest consulting your medical provider or dietitian if you have any allergy concerns!

  • does my post-ride shake contain soy?

    Nope! Our proprietary plant-based protein blend in your post-ride shake is mainly composed of Chickpea, Pea, and Brown Rice. We also use other plant-based ingredients that are rich in protein such as Hemp Seeds, Chia Seeds, and Quinoa.

  • does my shake contain the essential amino acids?

    100% — amino acids are naturally found in a multitude of plant-based foods that help to repair and rebuild muscle and tissue fiber after workouts. Our proprietary plant-based recovery shake contains all 9 essential amino acids and is highly digestible, meaning your body will absorb almost all of them!

  • why do you use green tea extract and can you take it out?

    We choose Green Tea Extract due to its ability to promote fat oxidation — because this is the main ingredient for weight loss, we cannot remove this from your shake without losing its efficacy.

  • will green tea extract keep me up at night?

    Green Tea Extract is known for its ability to stimulate and suppress appetite - if your post-ride shake contains Green Tea Extract, we suggest consuming it earlier in the day or at least 2 hours before bedtime to prevent any potential sleep disturbance.

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Packaging

  • how and where should i store my packs?

    We recommend you store your post-ride shakes at roughly room temperature! In your first month's subscription you'll receive a beautiful kyoku tin to store your single-serve packets – just pop it open, grab a pack, and get blending!

  • is my packaging recyclable?

    Kyoku was founded on the belief that leaving a minimal carbon footprint and preventing waste is essential — we take from the earth and ensure we give back. Upon receiving your first month's subscription, you will get a reusable tin container, and every month thereafter you will get refill packets for your tin. The single-serve packets are made from recyclable materials as well - overall it's a "win-win" for everyone!

Everything Else

Partnerships & Careers

  • are you currently hiring?

    We’re always on the search for the best and the brightest! If you want to join our amazing team consisting of all-stars from Casper, Adidas, Facebook, Quip, and Apple, check out our career page at https://careers.kyoku.com/.

  • can i partner with you?

    If you’re interested in partnering with us, please shoot us over your info at partnerships@kyoku.com so we can make it happen!

  • who is your press contact?

    Please shoot inquiries and any information you can provide to pr@kyoku.com so we know how to best answer!

Certifications

  • can you provide me with COAs?

    If you need a COA we're more than happy to provide it for you - simply email our Customer Experience Team at support@kyoku.com and we'll get back to you as quickly as possible.

Still Stumped? Email the team with any
other questions or feedback you have